How we collect your personal information
Pet Butlers collects personal information to purposefully conduct our business and services as an e-commerce organisation. Any personal information we collect, is done so when you perform a transaction on our website, register for membership or contact us.
Pet Butlers does not and will not store credit card numbers. These are securely held by a large third-party payment processor (SecurePay). Personal information we do collect includes your name, address, email, phone number and billing address. All personal information that we collect will be done so in a lawful and unobtrusive manner.
When we collect information, attempts will be made to ensure each individual understands why such information is being collected, how it will be used and whom such information will be given to.
Using the Pet Butlers website
Upon visiting our website, cookies may be placed on your browser to allow you to login to your account, maintain a shopping cart and to purchase items. Pet Butlers may use this information to provide you with a better customer experience and to provide more relevant advertising and marketing messages.
By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies collect information regarding your browser type, IP address, web pages visited and web page statistics. We may also use these cookies to collect demographics data. We do not collect or use any information during this process that could identify you as an individual. The information is anonymous and is used to support customised digital advertising. Additionally, third parties we have use to provide services on our website (such as PayPal) may place and read cookies on your browser.
How we use your personal information
All personal information we collect, use and disclose, will only be done so to fulfil the purpose for which it was collected. Our use and disclosure of your personal information is for the purpose of enabling us to both carry out our function as an e-commerce business and provide you with a better user experience.
Where we do collect your personal information and disclose it to a third party, we ensure that it is done so in a protected and safe manner.
Consent to use your personal information
Personal information will only be used for marketing purposes if you have given implied consent. Implied consent is expected when signing up to use our site, registering your email address, or participating in any promotions that require you to disclose your email address.
When registering or purchasing from Pet Butlers, you consent to using your personal information, such as your email address, to provide you with offers and information regarding our products and services. All digital communications will comply with the requirements of the Spam Act 2003 (Cth).
Disclosure to third parties
Occasionally we do provide your personal information to third parties that we use to provide services to you as the customer. As some service providers are located overseas, cross-border transfer of such information will be done so in accordance with Australian Privacy Principle 8 (APP 8).
Security of your personal information
When using, collecting and storing your personal information, we take every necessary step to ensure that this is done so in a secure and safe manner. All reasonable steps are taken to ensure that your personal information is not accessed, disclosed or collected by any unauthorised persons or third parties.
Your rights to accessing your stored information and grievance procedures
Under The Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect, or seek correction of the information we collect by contacting a customer service representative either at firstname.lastname@example.org or by phoning us on 0428 291 888.
We take a cautious approach when it comes to personal information and guarantee reasonable care to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete.